At Brookwoods, we take great pride in delivering high-quality services and are committed to ensuring your satisfaction. We continually strive to provide the best accounting, financial, and secretarial services through our platform. If you are not satisfied with our services, please contact us immediately, and we will make every effort to resolve the issue, provide a refund, or offer credit for future Brookwoods orders.

Not Satisfied? Let Us Know!

If you're dissatisfied with our service, please contact us and will escalate the engagement to the appropriate Agent and Manager to expedite the resolution. While we can address delays on our side, we cannot control delays on the Government’s side or issues related to incomplete or incorrect documentation submitted by you. Please bear with our team as we work to complete your engagement to the best of our ability.

30-Day Refund Policy

You may request a refund within 30 days of your payment. However, please note that Brookwoods Technologies Private Limited considers its service obligation fulfilled once access to our platform is granted. The client assumes full responsibility for any further action and the final outcome of the service.

Refunds are subject to a 20% cancellation charge.

Change of Service

If you wish to change the service you ordered for another one, you can request this change within 7 days of your payment.

Requesting a Refund

To request a refund, please send an email to help@rocfilings.in with the transaction details to start the refund process. Refunds are typically processed within 3-5 weeks after all required information is received

Penalties or Tax Payments

Once access to the platform is provided, Brookwoods considers its service obligation fulfilled. The client is solely responsible for the accuracy and completeness of the data submitted. Brookwoods will not be responsible for paying any penalties, taxes, or other costs incurred by the client during or after the service. We are not liable for the outcome or any additional costs related to the completion of services.

Factors Outside Our Control

We do not guarantee specific outcomes or results for services due to factors beyond our control. For example, government agencies may reject applications (such as trademark filings) for legal reasons unrelated to Brookwoods’ service. Additionally, delays may occur due to government backlogs or issues with official platforms (such as MCA, Income Tax, or FSSAI websites), and these delays are beyond our control.

Any delays or issues from the government or external entities cannot be used as a basis for requesting a refund.

Force Majeure

Brookwoods shall not be held responsible for delays or interruptions in service due to circumstances beyond our control. This includes events such as natural disasters, pandemics, government actions, war, terrorism, labor strikes, and other force majeure events. In such cases, Brookwoods is not liable for any delay or inability to fulfill its obligations.

This version adds clarity, structure, and the necessary details about the cancellation fee and GST/CCA charges for refunds, while maintaining a professional and customer-focused tone.